Terms of Service

These terms are an agreement between you and M0 Media LLC, which operates FilePermits ("FilePermits", "we", "us"), and apply when you use the FilePermits Chrome extension, the FilePermits service and this website. If you use FilePermits for a company, you agree to these terms on behalf of that company, and "you" includes the company. By using FilePermits you accept these terms.

1. Your account

• You must be at least 18 and able to enter into a binding contract. If you use FilePermits for a company, you must be authorized to accept these terms for it.
• You sign in with your email address and a one-time code. Keep access to your email secure; you are responsible for activity under your account.
• The person who creates a company account is its owner. The owner manages billing and invites teammates. Teammates you invite share your company profile and page templates.
• Give us accurate account information and keep it up to date.

2. Subscriptions and billing

• FilePermits is a monthly subscription. Pro is $149 per month for up to 3 users. Team is $299 per month for up to 1,000 users. Prices are in US dollars and do not include any taxes that may apply.
• You add a card at signup. Your subscription is billed monthly in advance and renews automatically until you cancel. Payments are processed by Stripe.
• The account owner can cancel anytime in the billing portal (in the FilePermits panel, Settings, Manage billing). Your subscription stays active until the end of the period you have paid for, and you will not be charged again.
• 14-day money-back guarantee: if FilePermits isn't right for you, email [email protected] within 14 days of your first payment and we will refund that payment in full. Other payments are not refundable, except where the law requires.
• If a payment fails, we may suspend access until it is resolved.
• We may change prices. We will email the account owner at least 30 days before a new price applies to your subscription.
• We may offer pilots to some teams by arrangement. A pilot follows these terms plus anything we agree with you in writing for that pilot.

3. What FilePermits does, and what you do

FilePermits fills form fields on permit-portal pages in your browser, using your company profile and job details. It is a tool to save you typing. It does not act for you.

• FilePermits does not submit applications, sign or check certification or attestation statements, or pay fees. It never clicks the portal's buttons for you.
• You are responsible for reviewing every value FilePermits enters, completing anything it leaves for you, and making sure each application is accurate and complete.
• You submit each application and pay any fees yourself, and you are responsible for what you submit, including any certifications or signatures.

4. No guarantee of permits, timing or portals

We do not guarantee that any permit will be approved or issued, that any application will be accepted, or how long any city or agency will take. We do not control city permit portals. They may change, go offline or stop working with FilePermits at any time, and we do not guarantee that FilePermits will work with any particular portal or page.

5. AI features

FilePermits uses AI from a third-party provider to read job details into job fields and to propose how new form pages should be filled. AI can make mistakes: it can misread a job, put a value in the wrong field or miss a field. Always review the job details, the proposed mapping and every filled field before you submit.

6. Acceptable use

You agree to:

• Use FilePermits only with portal accounts you are authorized to use.
• Follow each portal's terms of use and all laws that apply to you.
• Use only job and homeowner information you have the right to use, and submit only information that is true and accurate.
• Not share your account beyond your plan's user limit, resell FilePermits, or let others use it outside your company.
• Not interfere with the service, get around its limits or security, copy or reverse engineer it except where the law allows, or use it to send harmful code.
• Not use FilePermits to overload, scrape or disrupt any portal.

7. Your data

You own the information you put into FilePermits, such as your company profile and job details. You give us permission to process it only as needed to provide and support the service, as described in our Privacy Policy.

When you save a page mapping, it is stored as a template for your company account. Templates contain form structure only, never values. If two or more companies save the identical mapping for the same page, you agree that we may offer it as a public template to other FilePermits users, without any link to your company.

If you send us feedback or suggestions, we may use them without any obligation to you.

8. Third-party services

FilePermits works alongside services run by others, including city permit portals, Google Chrome and Stripe. Their terms govern your use of them, and we are not responsible for them.

9. Changes to the service

We work to keep FilePermits available and useful, but we may change, add or remove features, and the service may sometimes be unavailable for maintenance or reasons outside our control. If we stop offering FilePermits entirely, we will give account owners reasonable notice by email.

10. Disclaimers

FilePermits is provided "as is" and "as available". To the fullest extent the law allows, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy and non-infringement. We do not warrant that FilePermits will be error-free or uninterrupted, or that filled values will be correct.

11. Limitation of liability

To the fullest extent the law allows, FilePermits will not be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or business opportunities, including losses from rejected, delayed or incorrect permit applications or from fees paid to any city or agency.

Our total liability for all claims relating to FilePermits is limited to the amount you paid us for FilePermits in the 12 months before the event giving rise to the claim.

Some jurisdictions do not allow these limits, so they may not fully apply to you.

12. Indemnity

You agree to defend and indemnify FilePermits against claims by third parties arising from applications you submit, information you enter, or your breach of these terms or of any portal's terms.

13. Termination

You can stop using FilePermits and cancel your subscription at any time. We may suspend or end your access if you breach these terms, if payment fails, or if we need to in order to protect the service, other users or the portals FilePermits works with. When your account ends, you lose access to the service; we handle your data as described in our Privacy Policy. Sections that by their nature should survive termination, such as disclaimers and limitation of liability, will survive.

14. Changes to these terms

We may update these terms. We will post changes on this page and update the effective date above. If a change is material, we will email account owners before it takes effect. If you keep using FilePermits after a change takes effect, you accept the updated terms.

15. Governing law

These terms are governed by the laws of the State of Ohio, without regard to its conflict-of-laws rules. Any dispute arising out of or relating to these terms or FilePermits will be resolved exclusively in the state or federal courts located in Ohio, and you and we consent to the personal jurisdiction of those courts.

16. Contact

Questions about these terms? Email [email protected].